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STATEMENT

NCA earned a 98/100 ACSI score in 2025 and ranked first nationwide for the eighth straight time

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ACSI 2025 data confirm a 98/100 score for NCA, note an eighth consecutive first-place ranking, and list the government average as 70.4.

Source summary
The Department of Veterans Affairs’ National Cemetery Administration (NCA) received a record-high American Customer Satisfaction Index (ACSI) score of 98 for 2025 — the highest score ever measured by ACSI for any public or private organization. This is NCA’s eighth consecutive year ranking first nationwide; families praised staff compassion, professionalism and cemetery services. In fiscal year 2025 the NCA interred 130,693 Veterans and family members, opened two new national cemeteries, and provides burial sites within 75 miles for more than 94% of Veterans.
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Latest fact check

The U.S. Department of Veterans Affairs press release (Feb. 5, 2026) reports that the National Cemetery Administration (NCA) received an ACSI 2025 score of 98/100, that this marks the eighth consecutive time NCA has ranked first nationwide in ACSI customer satisfaction, and that the average government score for 2025 is 70.4. The American Customer Satisfaction Index�Federal Government Study 2025 press release confirms the federal government average ACSI score of 70.4 for 2025. Verdict: True — the claim is supported by VA's official announcement and by ACSI's published 2025 federal-government average; the NCA's "eighth consecutive" first-place phrasing is consistent with prior ACSI/VA reports documenting its prior top rankings.

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Timeline

  1. Update · Feb 05, 2026, 10:13 PMTrue
    The U.S. Department of Veterans Affairs press release (Feb. 5, 2026) reports that the National Cemetery Administration (NCA) received an ACSI 2025 score of 98/100, that this marks the eighth consecutive time NCA has ranked first nationwide in ACSI customer satisfaction, and that the average government score for 2025 is 70.4. The American Customer Satisfaction Index�Federal Government Study 2025 press release confirms the federal government average ACSI score of 70.4 for 2025. Verdict: True — the claim is supported by VA's official announcement and by ACSI's published 2025 federal-government average; the NCA's "eighth consecutive" first-place phrasing is consistent with prior ACSI/VA reports documenting its prior top rankings.
  2. Original article · Feb 05, 2026
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