NCA achieved a 2025 American Customer Satisfaction Index (ACSI) score of 98 out of 100 — the highest score ACSI has recorded for any public or private organization.
This marks the eighth consecutive year the National Cemetery Administration ranked first nationwide in ACSI customer satisfaction.
Families rated NCA near-perfectly for cemetery services and customer service, frequently citing staff compassion, professionalism, and honor shown to Veterans.
NCA’s 2025 score of 98 exceeds its previous high of 97 (recorded in 2019 and 2022) and follows more than 25 years of consistently high satisfaction.
NCA provides burial and memorial benefits at no cost to eligible Veterans, spouses, and dependents, including gravesite, opening/closing, perpetual care, government marker, burial flag, and Presidential Memorial Certificate.
In fiscal year 2025, NCA interred 130,693 Veterans and family members across 157 cemeteries and opened two new national cemeteries (St. Albans, Queens, NY; Southern Utah National Cemetery in Cedar City, UT).
NCA national and grant-funded state, tribal and territorial cemeteries now provide burial sites within 75 miles for more than 94% of Veterans.
Follow Up Questions
What is the VA National Cemetery Administration (NCA) and what does it do?Expand
The National Cemetery Administration (NCA) is the Department of Veterans Affairs office that manages the nation’s VA national cemeteries and grant-funded state, tribal and territorial veterans cemeteries; it provides burial and memorial benefits (gravesites, headstones/markers, inurnment, perpetual care, Presidential Memorial Certificates, burial flags, and related services) and preserves national cemeteries as shrines honoring Veterans’ service.