FTC Announces Refund Claims Process for NGL Users Affected by Deceptive Tactics and Unauthorized Charges

NGL, also called “NGL: ask me anything,” is an anonymous Q&A app. You share a personal NGL link (for example on Instagram or Snapchat), other people use that link to send you anonymous messages, and you read and answer them in the app.

NGL Pro is a paid, auto‑renewing subscription inside the app. According to NGL’s own app‑store listing and the FTC’s complaint, NGL Pro gives:

• “Hints” about who sent each message (such as time sent, device type, and general location, not the sender’s actual name),
• Access to exclusive Pro games, and
• Early access to new features.

To see if you were charged for NGL Pro during January 2022–July 2024, check the account and payment method you used for the app:

• Eligibility dates: The FTC says you may apply if you paid for NGL Pro between January 2022 and July 2024 and had unauthorized charges.
• On iPhone/iPad (Apple App Store): Open the App Store → tap your profile picture → Subscriptions and Purchase History to see subscriptions and their billing dates.
• On Android (Google Play): Open the Play Store → tap your profile icon → Payments & subscriptions → Budget & history (and Subscriptions) to see app and subscription charges.
• Also review your card or bank statements for that period for recurring app‑store charges related to NGL/NGL Pro (up to about $9.99 per week, according to the FTC complaint).

Public FTC information about this refund program does not list specific documents you must upload with your claim. To apply, you:

• Complete the online claim form at NGLRefund.com/submitclaim, certifying that you paid for NGL Pro between January 2022 and July 2024 and that some charges were unauthorized.
• Provide your contact details and information about your NGL Pro charges so the administrator can review your claim.

The FTC and its claims administrator may later ask for more information. It is therefore wise—but not officially required in the public guidance—to keep any records you have (such as App Store / Google Play purchase history or card statements showing NGL Pro charges) in case they request proof.

According to the FTC, the deadline to apply is April 6, 2026. The basic step‑by‑step process is:

1. Confirm you’re eligible: You paid for NGL Pro between January 2022 and July 2024 and experienced unauthorized charges. If you’re under 18, a parent or guardian must file for you.
2. Go to the official refund site: Visit ftc.gov/NGL and click “Apply for a refund,” or go directly to nglrefund.com/submitclaim.
3. Fill out the claim form: Enter the requested information about yourself and your NGL Pro charges and certify that it’s accurate. You must be at least 18 to submit the form yourself.
4. Submit the claim online by April 6, 2026.
5. Wait for review: All claims are reviewed to decide eligibility. The FTC expects payments to be sent sometime in 2026 and will update the FTC NGL page with timing details.

If you have questions or need help with the form, you can contact the claims administrator at 1‑800‑351‑7161 or info@NGLRefund.com.

For the NGL case specifically, the FTC has said only that it expects to mail payments in 2026 and will announce more details later; it has not yet publicly specified whether payments will be by check, electronic transfer, or another method.

In general, the FTC’s refund programs most often send money by mailed checks and sometimes by digital payments (for example, PayPal or prepaid cards), depending on what contact information is available in a case. But for NGL, the exact method has not been finalized or announced as of the latest public information.

Yes. In July 2024, the FTC and the Los Angeles District Attorney’s Office filed a lawsuit against NGL Labs, LLC and two co‑founders (Raj Vir and Joao Figueiredo) over the NGL app. They alleged, among other things, that NGL:

• Unfairly marketed its anonymous messaging app to children and teens;
• Sent fake messages to make the app seem more active;
• Tricked users into signing up for NGL Pro by falsely suggesting it would reveal who sent messages; and
• Failed to properly disclose and obtain consent for recurring subscription charges, and violated the Children’s Online Privacy Protection Act (COPPA).

Under the settlement and proposed court order:

• The defendants must pay $5 million total: $4.5 million for consumer redress (refunds) and a $500,000 civil penalty to the Los Angeles DA’s office.
• They are banned from offering anonymous messaging apps to people under 18 and from making similar deceptive claims in the future.

The FTC’s 2026 notice explains that the $4.5 million redress fund is what is now being used to pay refunds to eligible NGL Pro users.